Roadside Assistance FAQs

Roadside Assistance FAQs

What is the Pet Care Savings Program?

The Pet Care Savings Program is designed to save members money on everything for their special family member – their pet!

All pets in the household can take advantage of this program. This is not insurance.

Members save 25% at our network veterinarians on most medical procedures, plus savings up to 35% on pet products and services at participating merchants.

The Pet Care Savings Program also includes a free pet ID tag and enrollment in its Nationwide Lost Pet Location and Recovery.  This service is available 24 hours a day, 7 days a week and has returned thousands of lost pets to their families.

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How do members find a network provider?

Members call the toll-free number found on the membership card for participating providers in their area.  A website with up to date info is also available 24/7 to help with provider location (www.petassure.com/nb).

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How do members receive their discount?

Participating veterinary practices save members 25% on most medical services while participating merchants and service providers provide 10% to 35% savings on many products and/or services.  When calling to make an appointment, the member must confirm that the provider participates in the program prior to buying products and/or services.  Once at the provider’s location the member must simply present their membership card at the time of service to have the bill immediately adjusted.

Please Note:
A veterinary practice may reduce or eliminate the discount on the following:

  • Time-limited specials such as coupons or special sales.
  • Food and flea products.
  • Routine boarding and grooming.
  • Services by professionals that are not part of the regular practice staff.
  • Low-margin pharmaceuticals.
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Can members refer their veterinarians or service providers to the network?

Yes. Ask the provider to call us toll-free for info on joining the network. Have their provider call 888-FOR-VETS (367-8387) for information.

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What if a member loses his or her pet ID tag?

Please call us immediately. We will send you a replacement within one business day.

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